Delivery Options

Please note: Parcels are sent at your own risk. Our liability ends when the parcel is handed over to the courier and the tracking number is provided to the client. Deviant South will not be held liable for parcels lost, damaged or stolen in transit. We take extra care to protect fragile objects as far possible. It is the responsibility of the client to track the parcel and follow up with couriers. If you need assistance, please get in touch with us. 

Delivery F.A.Q.

Can I group my items to save on shipping?

Yes! We recommend this! If for some reason your grouped items do not fit into a courier satchel for example, we will be in touch with you and advise you the best possible alternative option based on your order size & delivery area.

Will I get a tracking number for the parcel?

Yes! A tracking number is provided with every delivery option mentioned below namely Fastway, Aramex, Paxi & Postnet.

May I use my own courier service?

Yes! You are welcome to send your own courier to collect the parcel. Please note that packaging charges of R25.00 may be incurred as we have to use our own materials to label & package the goods securely, especially fragile products. 

Do you offer a gift-wrapping service?

Yes! We have recently incorporated this service, though we only keep limited stock as we have to cater for a large variety of shapes and sizes of orders. Materials which we keep on hand are gift wrap & small boxes. An optional note can be added to the item.

Can you ship to another recipient – e.g., gift receiver?

Yes! If you choose the gift wrap option above, you can complete the recipient details in the Delivery Address section on checkout.

Please note: We will not include an invoice if you select the gift wrap option above, but we usually include an invoice with all orders that don’t select this option. If you do not select the gift wrap option and do not want to receive an invoice in the parcel, please advise us, by leaving a message on checkout.

Do you ship outside South Africa?

Yes! Please contact us for a quote.

Fastway to Door

Not all areas are covered and parcels are delivered during Mondays to Fridays only.

There are two main options on checkout:
1. National blue satchels (to all major city centers)
2. Local only red satchels (only covers Port Elizabeth & immediate surrounding areas)

See area coverage lists below or check in with us to find out if you are covered.

Online Tracking:  Fastway Couriers | Track your parcel

Contact Numbers:
Port Elizabeth - 041 451 0089

Fastway - National

Available Satchels: A5 / A4 / A3 / A2 (prices vary)
Delivery Time: +/-2-5 workdays
Parcel Insurance: Yes (auto-insured up to R1,000.00, jewellery not covered)
PO Box Address: No (street address only)

National Areas:
Addo, Amanzimtoti, Ballito, Bloemfontein, Busmans River, Cape Town, Centurion, Colchester, Durban, East London, Emhaleni, George, Gonubie, Grahamstown, Harrismith, Hartbeespoort Dam, Heidelberg (Gauteng), Humansdorp, Jeffreys Bay, Johannesburg, Kenton-on-Sea, Klerksdorp, Knysna, Mandeni, Meyerton, Middleburg (Mpumalanga), Mosselbay, Nelspruit, Paarl, Patensie, Pietermaritzburg, Plettenberg Bay, Polokwane, Potchefstroom, Port Alfred, Port Shepstone, Pretoria, Randfontein, Richards Bay, Rustenburg, Sedgefield, Somerset East, Somerset West, Soweto, Stanger, St Francis Bay, Stellenbosch, Umkomaas, Vaal, Welkom, Westonaria, White River & Witbank.

Fastway - Local

Parcel Sizes: A3 Satchel or Box (up to 15kg volumetric weight)
Delivery Time: +/-2 workdays

Parcel Insurance: Yes (auto-insured up to R1,000.00, jewellery not covered)

Local Areas:
Port Elizabeth, Uitenhage & Despatch only.

Fastway - Grey Areas

We do not carry the grey satchels, please use an alternative delivery method.
Aliwal North, Bothaville, Cullinan, Delmas, Ermelo, Grabouw, Hermanus, Kimberley, Ladysmith (KZN), New Castle (KZN), Ogies, Piet Retief (Mpumalanga), Riviersonderend, Roodeplaat, Secunda, Standerton, Virginia, Volksrust, Winterton & Worcester.

Aramex to Door

All areas covered, but this option is limited to A3 satchels and there is no insurance available.

Delivery will usually be during Mondays to Fridays only.  Outlying areas take longer for delivery.

Delivery Time: +/-2-3 workdays (Major Cities), +/-3-5 workdays (Rural Areas) - They have recently moved from air freight to road freight, so parcels may now take longer to be delivered.

Receiver needs to be available for delivery during working hours at the address supplied.

Shipments to plots, farms and areas requiring special trips may attract additional costs.

Online Tracking: Aramex South Africa - Aramex South Africa

Postnet 2 Postnet

You will need to collect the parcel from your nearest branch. Locate your nearest branch here: PostNet | Store Locator

Optional insurance @ 3% of value – this option is not available on checkout, but can be requested - email: info@deviantsouth.co.za

Parcel Size: A3 Satchel to Large Boxes

Delivery Time: +/-2-3 workdays (Major Cities), +/-3-5 workdays (Rural Areas)

Online Tracking: https://www.postnet.co.za/tracker (you can also use Aramex to track)

Contact Number: 0860 767 8638

Paxi to PEP Stores

You will need to collect the parcel directly from your local branch. Remember to take your ID and secure pin with to collect.

Locate your nearest branch here: PAXI - The most affordable way to send, collect & return parcels at PEP

We have decided to incorporate this service as we have a lot of clients from rural areas, which some of the other delivery services do not cover. This is also a great service if you are unable to receive courier parcels at work, home or school. PEP has over 2,000 stores nationwide to choose from.

For parcels that are larger than a A3 satchel, we would recommend either Postnet or Fastway, however if none of those services are available for your area, only in that instance would we recommend this as an alternative option. We do not currently have A2 option setup on the website, but it can be arranged after the fact.

This service takes very long and is dependent on when their delivery trucks service their branches. In some of the rural areas, pick-ups and deliveries only take place on scheduled days e.g., one branch only received deliveries on Tuesdays and Thursdays which caused a delay in delivery.

Parcel Size: A3 Satchel (A2 on request)

Delivery Time: +/- 7-9 workdays

Online Tracking: PAXI - The most affordable way to send, collect & return parcels at PEP

Track and Trace Number: 086-000-7294